Cordec Ltd – Consumer Terms & Conditions

1. Definitions

“We/Us/Our” means Cordec Ltd (company no. 10005273) whose registered office is Prospect House, 11 Western Road, Launceston PL15 7AS.“You/Your” means the domestic customer who accepts Our quotation.“Works” means the painting, decorating and related services described in Our quotation (“the Specification”).“Contract” means the agreement formed when You accept the quotation, comprising the Specification and these Terms.

2. Specification & Variations

2.1 The Works will be carried out in accordance with the Specification and any drawings or schedules supplied before Contract formation.2.2 Changes or additions must be requested in writing to brian@cordec.co.uk. Verbal instructions to site operatives are not binding.2.3 We will confirm the cost (or saving) of any variation in writing; You must approve that cost in writing before that part of the Works starts.2.4 Nothing in this clause limits Your rights under the Consumer Rights Act 2015 (“CRA 2015”).

3. Working Hours & Site Access

3.1 Unless otherwise agreed in writing, Our teams work 08:00–17:00 Monday to Friday (excluding bank holidays).3.2 You shall provide free, uninterrupted access to the site during working hours and a supply of water and electricity.3.3 If access is restricted and delays Our programme, We may charge our reasonable, evidenced additional cost of labour, plant or rescheduling.

4. Working Environment

4.1 You must ensure the areas to be decorated are clear of furniture and other obstructions, or advise if You require Us to make arrangements at extra cost.4.2 We will notify You of any obstruction or unsafe condition and, where practicable, give You the opportunity to remedy it before charges arise.4.3 We will comply with the Health & Safety at Work etc. Act 1974 and all relevant regulations.

5. Materials – Supply, Quality & Colour

5.1 Unless stated otherwise, We will supply all paints, sundries and access equipment.5.2 Materials will be of satisfactory quality, fit for purpose and as described in the Specification, as required by CRA 2015 ss.9–11.5.3 Reasonable colour variation may occur between manufacturers, product lines or batches; such variation does not, of itself, constitute a defect. This clause does not limit Your statutory rights.5.4 Where You supply materials, We accept no liability for their performance or quality.

6. Health & Safety Upgrades

Any material change to statutory or best‑practice safety requirements arising after Contract formation that increases Our costs will be agreed and documented as a variation under clause 2.

7. Programme, Start Dates & Force Majeure

7.1 Start and completion dates are estimates given in good faith.7.2 Neither party is liable for delay caused by events beyond its reasonable control (e.g. extreme weather, pandemic, labour dispute). The affected party shall notify the other promptly and the programme will be adjusted.7.3 If a force‑majeure event continues for more than 30 days, either party may terminate the Contract on seven days’ written notice and clause 19 will apply.

8. Minor Adjustments & Day‑work Rate

Where minor on‑site adjustments or small additions are requested by You and a fixed price is impractical, We may carry out the work on a time basis at £25 per hour plus VAT (on‑site working time only; travel is excluded). The scope and instruction must be agreed in writing (email or text accepted) before work starts. Time will be itemised on the final invoice.

9. Access Equipment & Practical Completion

9.1 Scaffolds, towers or powered access remain hired until You authorise removal.9.2 Areas that become inaccessible on removal of access equipment will be deemed practically complete. This does not affect Your statutory right to reject defective work under CRA 2015.

10. Cleaning & Waste

10.1 We will tidy the site daily and remove litter arising from Our activities.10.2 Standard quotations include bagging all waste and leaving it neatly on‑site for Your disposal.10.3 Licensed waste removal can be arranged at extra cost; where included it will be itemised separately in the quotation.

11. Completion, Inspection & Snagging

11.1 When We believe the Works are complete We will invite You to inspect them.11.2 Snag items identified within seven days will be rectified within a reasonable period.11.3 Reporting snags later than seven days may delay rectification but will not prejudice Your statutory rights, which last up to six years (five in Scotland).

12. Left‑Over Materials

12.1 Tinted or colour‑matched coatings will be left with You.12.2 Other surplus materials remain Our property unless We agree otherwise in writing.

13. Insurance & Licences

We maintain public liability insurance of at least £5 million and, where applicable, employers’ liability insurance. Evidence is available on request.

14. Sub‑Contracting

We may subcontract parts of the Works but remain responsible for the acts and omissions of all subcontractors as if they were Our own employees.

15. Liability & Care of Property

15.1 We will perform the Works with reasonable skill and care, but shall not be liable for damage to pre‑existing defective, rotten or friable surfaces that could not reasonably have been identified or avoided.15.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by Our negligence, for fraud, or for breach of Your statutory rights.15.3 We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of Contract or failure to use reasonable care and skill.15.4 Subject to clauses 15.1–15.2, Our total aggregate liability for all claims arising under or in connection with the Contract shall not exceed the Contract price.

16. Warranty / Guarantee

16.1 Interior workmanship is guaranteed for 12 months from completion.16.2 Exterior coatings applied outside the manufacturer’s recommended season or conditions are excluded from this guarantee.16.3 This guarantee is in addition to, and does not affect, Your statutory rights.

17. Price & Payment

17.1 The Contract price is as stated in the quotation plus VAT at the prevailing rate.17.2 Deposits or stage payments are payable as scheduled in the quotation.17.3 Final invoices are due within seven days of issue. We reserve the right to claim statutory interest on overdue sums where the customer is a business; interest on consumer debts will only be sought through a court judgment.17.4 We accept payment by BACS to Santander sort‑code 09‑01‑28, account 92066703, or by cheque payable to Cordec Ltd.

18. Cancellation & Cooling‑Off (Consumers)

18.1 If You accepted Our quotation off‑premises or at a distance (e.g. by email, phone or in Your home), You have a 14‑day right to cancel under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.18.2 If You ask Us to start work within that 14‑day period, You must confirm so in writing and acknowledge that You will pay for the proportion of work undertaken and materials used if You later cancel.18.3 Any bespoke or tinted materials ordered at Your request before cancellation must be paid for in full, as these are exempt from the right to cancel.

19. Early Termination & Valuation

19.1 Either party may terminate the Contract immediately if the other commits a material breach and, where remediable, fails to remedy it within 14 days of written notice.19.2 Upon termination, We will prepare a valuation of work properly executed and materials reasonably ordered or used. Any balance due to either party is payable within seven days.19.3 We accept no liability for costs incurred by You engaging third parties to complete the Works following termination.

20. Use of Photographs / Media

20.1 We may, with Your separate written consent, take photographs or video of the Works for our portfolio, training or promotional purposes.20.2 You may withdraw consent at any time by writing to Us, and such withdrawal will not affect the Contract.

21. Dispute Resolution

21.1 We aim to resolve all complaints promptly and amicably. Please email brian@cordec.co.uk in the first instance.21.2 If a dispute cannot be resolved, either party may refer it to an approved Alternative Dispute Resolution (ADR) provider, such as the Furniture & Home Improvement Ombudsman (fhio.org). We are willing to engage in ADR, but you are not obliged to do so.

22. Data Protection

We will only use the personal information You provide to supply the Works, process payments and communicate about the project. We process and store Your data in accordance with UK GDPR. Full details are in our Privacy Policy: https://www.cordec.co.uk/privacy.

23. Statutory Rights

Nothing in these Terms affects Your statutory rights. A summary of Your key legal rights under the CRA 2015 includes the right for services to be performed with reasonable care and skill, and for goods and materials to be of satisfactory quality, fit for purpose, and as described. Guidance is available from Citizens Advice or Trading Standards.

24. Governing Law & Jurisdiction

The Contract is governed by the law of England & Wales and any dispute shall be subject to the exclusive jurisdiction of the English courts.

25. Severability

If any provision of these Terms is held by a court to be unenforceable, the remaining provisions shall continue in full force and effect.

26. Version Control

These Terms supersede all previous versions and apply to quotations issued on or after 25 July 2025.